Microsoft Teams Calling – A New Way to Telephone
Led the transition from traditional desk-based telephony to Microsoft Teams Calling, enabling an IP-first communications platform and reducing long-term dependence on physical telephony infrastructure.
Context
As part of the wider communications modernisation programme, legacy telephony services were replaced with Microsoft Teams Calling. The project required technical implementation alongside organisational change, ensuring users adopted new ways of communicating whilst maintaining business continuity.
My Role
Senior Technical Project ManagerProject ManagerBusiness AnalystChange ManagerVendor Manager
Outcome
Successfully migrated more than 500 users to Microsoft Teams Calling, reducing reliance on traditional telephony infrastructure, simplifying endpoint management and lowering ongoing hardware and maintenance requirements.
Domains
- Telecommunications
- IP Communications
- Project Management
- Vendor Management
- Microsoft Intune
- Microsoft Entra
- Agile Delivery
Skills Evidenced
- Project Management
- Programme Management
- Stakeholder Management
- Vendor Management
- Change Management
- Business Analysis
- Requirements Analysis
- Service Transition
- Technical Documentation
- Project Leadership
Tools Used
- Microsoft Excel
- Microsoft SharePoint
- Microsoft Project
- PowerShell
- Microsoft Intune
- Microsoft Entra